Privacy Policy

1. Who We Are

Baez & Son Air Condition & Heating (“Company,” “we,” “our,” or “us”) is an HVAC service provider located in St. Cloud, Florida. We provide heating and air conditioning installation, repair, and maintenance services throughout Florida.

2. Information We Collect

We collect personal information that you voluntarily provide through our website contact forms, including:

• Full name
• Phone number
• Email address
• Service address
• Description of service request
• Your text message consent and opt-out choices

We do not sell your personal information.

3. How We Use Your Information

We use your information to:

• Respond to service requests
• Schedule appointments
• Provide estimates
• Communicate about services
• Send maintenance reminders (if enrolled in a plan)
• Improve our customer service

We only use your information for legitimate business purposes.

4. How We Share Information

We do not sell or rent personal information.

We may share information with:

• Service providers that help us operate our business (e.g., website hosting providers or CRM systems)
• Legal authorities if required by law

This sharing never includes your text message opt-in data or consent. See section 5.

5. Text Messages (SMS)

If you give us your mobile number and agree to receive texts, we use it to text you about your service. That includes replies to your questions and service requests, appointment scheduling and reminders, estimates, service updates, and maintenance plan reminders if you are enrolled in a plan.

We may also send marketing texts, such as seasonal reminders or offers, but only if you agreed to them separately. Your choice about marketing texts does not affect your service texts.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help.

We do not sell, rent, or share your mobile number or your text message consent with third parties or affiliates for their marketing or promotional purposes. Text message opt-in data and consent are excluded from all of the sharing described in this policy. Our team sends texts from our own mobile phones, and we do not share your mobile number or text message consent with anyone else.

For the full text message terms, see section 13 of our Terms and Conditions.

6. Website Tracking & Cookies

Our website may use basic cookies or analytics tools to understand website traffic and improve user experience.

These tools may collect:

• IP address
• Browser type
• Pages visited

You can disable cookies through your browser settings.

7. Data Security

We take reasonable steps to protect your information. However, no online system is 100% secure.

8. Your Rights

If you would like to:

• Access your personal data
• Request correction
• Request deletion

Please contact us at:

[email protected] (407) 460-8406

We will respond within a reasonable timeframe.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

11. Contact Us

Baez & Son Air Condition & Heating St. Cloud, Florida [email protected] (407) 460-8406