Privacy Policy

Effective Date: 03/03/2026

1. Who We Are

Baez & Son Air Condition & Heating (“Company,” “we,” “our,” or “us”) is an HVAC service provider located in St. Cloud, Florida. We provide heating and air conditioning installation, repair, and maintenance services throughout Florida.

2. Information We Collect

We collect personal information that you voluntarily provide through our website contact forms, including:

- Full name

- Phone number

- Email address

- Service address

- Description of service request

We do not sell your personal information.

3. How We Use Your Information

We use your information to:

- Respond to service requests

- Schedule appointments

- Provide estimates

- Communicate about services

- Send maintenance reminders (if enrolled in a plan)

- Improve our customer service

We only use your information for legitimate business purposes.

4. How We Share Information

We do not sell or rent personal information.

We may share information with:

- Service providers that help us operate our business (e.g., website hosting providers or CRM systems)

- Legal authorities if required by law

5. Website Tracking & Cookies

Our website may use basic cookies or analytics tools to understand website traffic and improve user experience.

These tools may collect:

- IP address

- Browser type

- Pages visited

You can disable cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your information. However, no online system is 100% secure.

7. Your Rights

If you would like to:

- Access your personal data

- Request correction

- Request deletion

Please contact us at:

[email protected]
(407) 460-8406

We will respond within a reasonable timeframe.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

10. Contact Us

Baez & Son Air Condition & Heating
St. Cloud, Florida
[email protected]
(407) 460-8406