Terms and Conditions

1. Acceptance of Terms

By using our website or scheduling services, you agree to these Terms & Conditions.

If you do not agree, please do not use our services.

2. Services Provided

We provide HVAC installation, repair, replacement, and maintenance services in Florida.

All services are subject to inspection, availability, and written estimates.

3. Estimates & Pricing

• Estimates are based on visible conditions at the time of inspection.
• Hidden conditions may result in additional charges.
• Final pricing will be confirmed before additional work is performed.

Quotes provided online or over the phone are not guaranteed until confirmed in writing.

4. Payment Terms

• Payment is due upon completion of service unless otherwise agreed in writing.
• We reserve the right to charge late fees on unpaid balances.
• Customer agrees to pay all reasonable collection costs if payment is not made.

5. Maintenance Plans

If you enroll in a maintenance plan:

• Plans renew annually unless canceled.
• Fees must be paid in advance or according to the agreed billing schedule.
• Benefits apply only while the plan is active.
• Plans are non-transferable unless approved in writing.

6. Warranties

Manufacturer warranties apply to equipment as provided by the manufacturer.

Labor warranties, if offered, will be stated in writing.

We do not guarantee that repairs will extend the life of existing equipment beyond its reasonable service life.

7. Limitation of Liability

To the fullest extent allowed by Florida law:

Baez & Son Air Condition & Heating shall not be liable for:

• Indirect or incidental damages
• Loss of use
• Property damage caused by pre-existing conditions
• Delays beyond our control

Our total liability shall not exceed the amount paid for the specific service provided.

8. Customer Responsibilities

Customer agrees to:

• Provide safe and clear access to equipment
• Disclose known issues
• Secure pets
• Ensure utilities are active

We are not responsible for delays caused by unsafe or inaccessible conditions.

9. Licensing

Baez & Son Air Condition & Heating operates in compliance with Florida HVAC contractor licensing requirements.

CMC#1251747 (Mechanical) & CAC#1823925 (Class A)

10. Website Disclaimer

Information on this website is for general informational purposes only and does not constitute a binding offer.

Actual service terms will be provided in a written estimate or service agreement.

11. Dispute Resolution

Any disputes shall be governed by the laws of the State of Florida.

Venue for any legal action shall be in the appropriate court located in Florida.

12. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our website or services constitutes acceptance of any changes.

13. Text Message (SMS) Terms

13.1 Who sends the texts. Baez & Son Air Condition & Heating sends these texts. They are about your HVAC service with us.

13.2 What we text you about. Service texts include replies to your questions and service requests, appointment scheduling and reminders, estimates, and service updates. If you are enrolled in a maintenance plan, we also text plan reminders. We may also send marketing texts, such as seasonal reminders and offers, but only if you agreed to them separately. Your service texts do not depend on that choice.

13.3 How you agree. You agree to receive texts by checking the text message box on a form on our website or on our online service request form. You can also agree by texting us first. We will reply to that conversation.

13.4 Consent is not a condition of purchase. You do not have to agree to texts to buy our services. You can always call us, email us, or request service without agreeing to texts.

13.5 Message frequency. Message frequency varies. It depends on your requests and the service you have scheduled with us.

13.6 Message and data rates. Message and data rates may apply. Check with your wireless carrier for your plan's rates.

13.7 How to stop texts. Reply STOP to any text at any time. You can also reply QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, or OPT OUT. We will send one text to confirm, and then we will stop. You can also tell us by phone or email. Stopping texts does not cancel any service you have scheduled. If you agreed to marketing texts on our online service request form, you can reply STOP MKT to stop only the marketing texts.

13.8 How to get help. Reply HELP to any text. You can also call or text us at (407) 460-8406 or email [email protected].

13.9 Carriers. Wireless carriers are not liable for delayed or undelivered messages.

13.10 Your privacy. We do not sell or share your mobile number or text message consent with third parties or affiliates for their marketing or promotional purposes. Our team sends texts from our own mobile phones, and we do not share your mobile number or text message consent with anyone else. Our Privacy Policy explains how we handle your information.

13.11 If your number changes. Please tell us if you change or give up the mobile number you gave us. That way, your texts do not go to someone else.